Q: Your company is manufacturer or trading company?
A: Yes, we are a manufacturer with our own factory, and we collaborate with other factories using our proprietary technology. HJC has a decade-long expertise in the reverse osmosis membrane industry, with independent R&D personnel and engineering mastery over the core technology of high salt water purification. HJC brands are renowned in southern India, southern Pakistan, and across the Middle East, including Syria and Palestine, due to the challenging water conditions in these areas.
Q: How many employees does your company have?
A: HJC headquarters boasts a dedicated team of over 10 professionals, supported by 42 skilled workers in the factory and 6 office staff members. Although we are a small company, our ambition is not to be the largest but to be the strongest. In the specialized high desalination market, we maximize product quality and service.
Q: What are the advantages of your company and products?
A: HJC's technical prowess lies in its advanced high desalination technology and a unique polyamide coating process, setting us apart from our peers. Our household membranes are effective for water quality levels of 3,000-6,000 ppm, while our seawater membranes excel in environments with 30,000-40,000 ppm, offering a significant cost advantage.
Q: If quality problem, what is your guarantee terms?
A: We proudly maintain zero customer complaints on our 3G and 4G products. At the core of our values is our commitment to customer satisfaction: never let customers count a penny. In the event of a quality issue, we guarantee replacement and cover freight costs upon reasonable verification of the problem.
Q: What is your MOQ?
A: Our minimum order quantity (MOQ) varies depending on the model, with distinctions for OEM orders as well. The MOQ for household membranes is 100pcs, while it's 5pcs for industrial membranes. For OEM orders, the MOQ is 2,000 for household membranes and 50 for industrial membranes. For any additional variations, please consult your sales manager for final confirmation.