Q: Your company is a manufacturer or trading company?
A: Indeed, we are a manufacturer with our own factory, and we collaborate with other factories utilizing our proprietary technology. HJC boasts a decade-long presence in the reverse osmosis membrane industry, backed by dedicated R&D teams and engineering expertise, mastering core technologies in high-salt water purification. Our HJC brands are highly recognized in southern India, southern Pakistan, Syria, and Palestine due to challenging raw water conditions in these regions.
Q: How many employees does your company have?
A: Our HJC headquarters comprises over 10 personnel, with 42 workers in the factory and 6 office staff. Although we remain a small company, our aim is not to be the largest but to be the strongest. In the specialized high desalination market, we maximize product quality and service excellence.
Q: What are the advantages of your company and products?
A: Our technical prowess in high desalination technology sets us apart, with a unique polyamide coating process that differentiates us from competitors. Household membranes, according to market feedback, can handle water quality ranging from 3,000-6,000 ppm. Our seawater membranes perform exceptionally in environments with 30,000-40,000 ppm, providing significant cost advantages.
Q: If there's a quality problem, what are your guarantee terms?
A: We proudly maintain zero customer complaints on our 3G and 4G products. Our core company value is: Do not let customers count a single penny. In the event of a quality issue, we guarantee replacement and cover freight costs following a reasonable quality problem verification process.
Q: What is your MOQ?
A: Our minimum order quantity varies by model, with distinctions in OEM orders. For household membranes, the minimum is 100 pieces, while industrial membranes require a minimum of 5 pieces. For industrial membranes substituting household membranes, please consult your sales manager for final confirmation. OEM orders demand a minimum of 2,000 for household membranes and 50 for industrial membranes.