Q: Your company is manufacturer or trading company?
A: Indeed, we are a manufacturer with our own factory, and we also collaborate with other factories using our proprietary technology. HJC boasts a decade-long background in the reverse osmosis membrane industry, with independent R&D personnel and engineering. We hold the core technology for high salt water purification. HJC brands are renowned in southern India, southern Pakistan, Syria, and Palestine due to challenging raw water conditions in these regions.
Q: How many employees does your company have?
A: At HJC headquarters, we have a dedicated team of over 10 people, 42 skilled workers in our factory, and 6 office staff. While we are still a small company, our aim is to grow stronger, not necessarily larger. In the niche high desalination market, we strive to maximize product quality and service.
Q: What are the advantages of your company and products?
A: HJC's technical prowess lies in our advanced high desalination technology. Our unique polyamide coating process distinguishes us from competitors. In household membrane applications, market feedback indicates suitability for 3,000-6,000 ppm water quality. Our seawater membranes excel in 30,000-40,000 ppm environments, offering a distinct cost advantage.
Q: If quality problem, what are your guarantee terms?
A: Currently, we proudly maintain zero customer complaints on our 3G and 4G products. Our company's foremost value is: Ensure every penny counts for our customers. In the event of a quality issue, we guarantee replacement and cover freight costs, following a thorough quality problem verification process.
Q: What is your MOQ?
A: Our minimum order quantity varies depending on the model. There are also variations for OEM orders. The minimum order for household membranes is 100 pcs, while for industrial membranes it's 5 pcs. For industrial membranes supplementing household membranes, please consult your sales manager for final confirmation. For OEM orders, the MOQ for household membranes is 2,000, and for industrial membranes, it's 50.