Q: Your company is manufacturer or trading company?
A: Certainly, we are a manufacturer with our own factory and we also collaborate with other factories, utilizing our proprietary technology. HJC boasts a decade of expertise in the reverse osmosis membrane industry, supported by an independent R&D team and engineering prowess. We excel in core high-salinity water purification technology. Our HJC brands are renowned in southern India, southern Pakistan, and the Middle East, including Syria and Palestine, due to challenging raw water conditions in these areas.
Q: How many employees does your company have?
A: At HJC headquarters, we have over 10 dedicated professionals, along with 42 skilled workers in our factory and 6 office staff. Though we remain a small company, our objective is not to be the largest, but to strengthen our position. In the niche high-desalination market, we strive to maximize product quality and service excellence.
Q: What are the advantages of your company and products?
A: HJC's technical superiority lies in our advanced high desalination technology, with a unique polyamide coating process that sets us apart from competitors. Based on market feedback, our household membranes are effective for water quality ranging from 3,000-6,000 ppm. Our seawater membranes excel in environments with 30,000-40,000ppm, offering a significant cost advantage.
Q: if quality problem,what is your guarantee terms?
A: We proudly maintain zero customer complaints on our 3G and 4G products, upholding our company's core value: ensuring customers never feel shortchanged. In the event of a quality issue, we guarantee product replacement and assume responsibility for freight costs, following a just quality problem verification process.
Q: What is your MOQ?
A: Our minimum order quantity varies by model, with distinctions for OEM orders. For household membranes, the minimum order is 100 pieces, while industrial membranes require a minimum of 5 pieces. For refueling industrial membranes with household membranes, please consult your sales manager for precise confirmation. For OEM orders, the MOQ is 2,000 for household membranes and 50 for industrial membranes.